icenet’s ongoing investment in R&D has delivered a fully integrated SMS text capability which can be accessed through the already impressive document management functionality.
Users can define different text message templates, incorporating variables such as customer name, arrears amount etc, which can then be automatically transmitted to nominated phone numbers on request or as part of an automated process, such as the change in status of an application or when an agreement goes into arrears.
Jas Flora, icenet’s Principal Consultant commented “The need to provide rapid communication to remote staff, customers and applicants is of increasing importance to icenet users as their own business becomes more competitive.” Jas continued, “The solution we have developed provides users with a highly automated process from application processing all the way through to debt collection and ensures that tailored messages are delivered virtually immediately.”
In addition to delivering messages to mobile phone numbers, the service can also be used to send and convert text messages to a voice message delivered to a normal landline number, further increasing automation levels. To find out more about any of the services and solutions that icenet offer, please contact us on +44 (0)8707 542 323.
